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Frequently Asked Question  
   
Questions about our Pictures and Products
Do we use real glass?
Is it a Poster or a Print?
How closely will my print match the Image I am looking at on my computer?
 
Questions about Placing Orders
What forms of payment do you accept?
Do we have to order online?
How can I track my order?
Do you charge sales tax?
How Private and Secure is My Information?
 
Questions about Shipping
How long will it take for delivery?
How do you package my items?
What about Insurance?
What if I accept the package but the item is damaged inside?
Who pays for the Customs for International Shipments?
 
Return Policy
What if I am not satisfied with my purchase?
What about damaged shipments?
What if I still have some more Questions?
 
What if I still have some more Questions?
 
Do we use real glass?
Yes we do, on most pictures and framed art 16 by 20 inches and below, We use real glass and you may have a choice of our quality clear glass or a Non-reflective glass. On Larger sizes it is not practical to use real glass. Because Of damage concerns in shipping, we offer Acrylic (plastic sheet) or Lamination to protect the artwork.
Is it a Poster or a Print?
Most all Art work we carry is Quality Art prints printed with quality inks on Acid free paper. The quality of the prints and paper determine if it is a Poster or a print. We do however carry some posters. Typically Posters are normally printed on thin Paper and are usually of short term interest for example Movie posters and Pin up Posters
How closely will my print match the Image I am looking at on my computer?

The Images are carefully photographed to match the actual print, however each computer Screen is configured differently so your actual colors may vary. Actually the print almost always Looks much better than the small thumbnail image on the screen, the small image does not Capture the details or the vibrant colors that are on the Actual Art Print.

However if for any reason you are not satisfied with your purchase we will gladly refund your money and accept the item back. Same is true of the Frames and of the matting that we offer.

What forms of payment do you accept?
We prefer Payment with Paypal. Through this secure Payment Gateway you can use all Credit cards E checks and Debit Cards. You can make a payment with your own Paypal account. We will accept your personal and company checks this however delays the shipment. We do not Accept Money orders, we have found they are hard to track and if lost in the mail it becomes very hard to prove to the customer that we did not receive the MONEY ORDER. We encourage you to check this very secure gateway please visit www.paypal.com to learn about their security measures.
Do we have to order online?
No you don’t have to order online but we strongly recommend that you do. The chances of error are eliminated and we both have a written record of your order as it came to us I have found that human error is eliminated, and you have a better understanding of your order when you take your time deciding. We would however be glad to talk to you just call 1 800 777 7777 and we will help You with suggestions and your order and then confirm the order in an email.
How can I track my order?
Once you have confirmed your order it will go into production and a shipping label will be generated for your item. We currently use UPS shipping and a tracking number will be emailed to you for your reference. You can visit www.ups.com and track your shipment there. You may also Log into our website www.usblackart.com and log into your account and see your order status.
Do you charge sales tax?
For Residents and Businesses located in the State of Georgia we charge a 6.50 Percent Sales and Use tax. However, there is no Sales Tax for non profit and Sales Tax Exempt entities. For All other Customers from all other States, and International Customers, there is no Sales Tax.
How Private and Secure is My Information?
We at UsBlackart.com take your privacy very seriously; we do not sell your information to any vendors. We will never solicit, offer for sale, or send you our special offers unless you give us your express permission to do so. If you sign up for our email Special offers only then you will receive our promotions and Special Sales notifications. We will provide you an Unsubscribe option so you, at your will, may at any time unsubscribe the emails and they will stop coming to you. We feel so strongly about this that there is a whole section devoted to this. Just click on the Privacy Policy. to view our complete Privacy Policy.

How long will it take for delivery?

Once we have a Confirmed Order, We get to work right away, your Order if it is for Art Prints, and Posters is usually processed in 24 hours we take utmost care in Packaging and Once Packed it will be shipped via UPS or USPS. We however, may choose a different Carrier. Having generated a Shipping Label it usually takes any where between 1 to 5 Days for Ground Shipment.

If you so require we can ship express Shipping but the charges will be higher. All International Shipments take between 3 to 14 days depending upon the final destination. For framed artwork we require 3 additional days for framing.

How do you package my items?
We have a 100 percent Satisfaction Policy. We can not cut corners on Packaging, Your Package if packed using all new packaging materials. The Artwork if first wrapped in Heavy Stock Kraft paper and then Bubble wrapped and inserted into Heavy C flute Cardboard Boxes, or sturdy tubes according to the weight of the item being shipped.
What about Insurance?
We ship your order fully insured up to the value of the purchase price.
What if the package arrives damaged?

If your package arrives damaged, we request that you let the carrier (shipping Company) Know that it arrived damaged and do not accept it. Upon notification we will immediately Ship you another package.

This section of policy does not apply to our wholesale affiliates Please see Affiliates Section

What if I accept the package but the item is damaged inside?

In this case we will refund your money Please keep the item and the Packing material because the shipping company sometimes want it for the salvage value, or they might request that you Send it back. We will immediately replace your item with a new one.

This section of policy does not apply to our wholesale affiliates Please see Affiliates Section

Who pays for the Customs for International Shipments?

Any and all Import Taxes and Customs duties are the responsibility of the Customer. Duties and Taxes levied by the host country are beyond our control and Scope. We Urge our customers to check with the local authorities to see what kind of import duties are levied by the Country they reside in.

This section of policy does not apply to our wholesale affiliates Please see Affiliates Section

What if I am not satisfied with my purchase?

If you are not fully satisfied, we will refund you the full purchase price. We have a No Questions asked policy. All we ask is that you return the item insured for the amount of your purchase price and we will refund your purchase price. We cannot refund the Shipping Charges.

This section of policy does not apply to our wholesale affiliates Please see Affiliates Section

What about damaged shipments?

If you have accepted the package and you notice that it is visibly damaged, meaning the carton Or the tube is damaged, then we will ship you another package. Please keep the item with you As the insurance inspector may want to pick it up or inspect it. If the outer packaging is intact but The contents are damaged they we will issue you a call tag, meaning that we will have the Shipping company pick up the item and we will send you another Replacement item immediately.

This section of policy does not apply to our wholesale affiliates Please see Affiliates Section

What if I still have some more Questions?
In case you still have questions please call us toll free at 1 866 44 US ART (1-866-448-7248) write to us at Support.usart.gmail.com